Spirit of the blitz during an insurance property repair
Cipher UK demonstrates its integrated project management skills for an insurance claim and resurrects a house from the ashes following a gas explosion
74 years after the blitz, 80 year old Mrs Eaves survived an explosion of another sort, although equally terrifying.
Early one morning in October 2013 a gas explosion blew apart Mrs Eaves’s house while she was asleep in bed. It took the fire brigade 3 hours to extinguish the fire but luckily Mrs Eaves and her dog, Max, managed to escape without serious injury.
Her house was wrecked. Mrs Eaves was terribly upset and said “I haven’t been that frightened since we were bombed during the war”.
The insurance company put the large property repair works out to tender and Cipher Professional won the tender in December 2013.
Rather appropriately we appointed a trusted contractor called Phoenix to help us ensure that her home was “reborn” from the ashes as efficiently and as sensitively as possible.
Extensive building repair works
The technical skills of our team were fully tested during this tender. To get the property back to its pre-loss condition refurbishment work was required in all rooms of the house and the roof had to be taken down and rebuilt.
Strip out works started in February 2014. Marley tiles and facias and soffits tested positive for asbestos so these had to be removed safely before substantial work could begin.
Fully enclosed scaffolding was erected in order to rebuild the roof.
The walls had to be hacked back to the brickwork and the ceilings were taken down before the internals could be reinstated.
In the true spirit of the blitz, staff from Phoenix and Cipher UK pulled out all the stops and worked together to get the house reinstated as quickly as they could.
Working with Mrs Eaves’s daughter, the loss adjuster and specialists, it wasn’t long before Phoenix were putting in the new roof trusses and the kitchen, and Mrs Eaves could see the end of her ordeal in sight.
Phoenix and our staff spent a lot of time with Mrs Eaves, reassuring her throughout the project and making sure she was kept fully informed of the progress of the works.
Andrew from Phoenix was particularly thoughtful with Mrs Eaves, holding her hand while walking her around the site and even taking her out for an ice cream.
By September 2014 Mrs Eaves and Max were back home. The total cost of the works was £123,000.
Mrs Eaves was thrilled with the results and said:
“I can’t believe how wonderful everyone has been. This has been such an ordeal for me and I am so pleased to be back in my home. It’s beautiful.”
A combination of excellent project management experience, good building expertise and a sympathetic approach meant that Mrs Eaves’s frightening story had a happy ending.
We hope she and Max have many happy years together in their newly reborn home.